HOSPITALITY AND TOURISM MANAGEMENT

The Hospitality & Tourism Operations Management program prepares students for careers in the fast-growing hospitality and tourism industry.

Students learn how to manage hotel operations, deliver exceptional guest experiences, and develop the business skills needed to succeed in hospitality environments.

The Hospitality & Tourism Operations Management diploma program is designed to provide students with a strong foundation in hospitality operations and tourism management.

Throughout the program, students learn how to manage hotel and tourism services, including front office operations, housekeeping, food and beverage services, and customer experience management. The curriculum focuses on both operational and business aspects of the hospitality industry.

Students will develop essential skills in communication, leadership, and customer service, which are critical for delivering high-quality guest experiences. The program also covers financial management, risk management, and industry regulations to prepare students for real-world challenges.

Graduates will be equipped with the knowledge and practical skills needed to work in hotels, tourism companies, restaurants, and service-based organizations.

• 48-week diploma program

• Training in hospitality and tourism operations

• Focus on guest service and customer experience

• Learn hotel, food, and tourism management

• Training in financial and risk management

• Development of leadership and communication skills

• Industry-relevant, job-ready training

• Introduction to the Hospitality Industry

• Real Hospitality – Exceptional Guest Service

• Business Communication

• Hospitality Management: Supervision

• Hospitality Management: Leadership and Management

• Hospitality Industry Health and Safety

• Rooms Division Management I – Front Office

• Rooms Division Management II – Housekeeping

• Food and Beverage Management

• Hotel and Restaurant Accounting

• Canadian Hospitality & Tourism Law

• Financial Management for Hospitality I – Planning and Controls

• Business Management in Hospitality

• Hospitality Human Resources Management

• Financial Management for Hospitality II – Revenue Management

• Risk Management for the Hospitality Industry

• Guest Service Agent

• Front Desk Associate

• Travel Consultant (Junior)

• Concierge Assistant

• Cruise Line Staff (Entry-Level)